E Professional Services

Proactive Engineering Resource Sixty Day Remote Service for Alcatel-Lucent Network solutions. Sixty (60) days remote to be used within a twelve (12) month period.

Proactive Engineering Resource Sixty Day Service for Alcatel-Lucent Network solutions. Sixty (60) days onsite to be used within a twelve (12) month period.

Proactive Engineering Resource Five Day Remote Service for Alcatel-Lucent Network solutions. Five (5) days remote to be used within a twelve (12) month period.

Proactive Engineering Resource Five Day Service for Alcatel-Lucent Network solutions. Five (5) days onsite to be used within a twelve (12) month period.

Proactive Engineering Resource Twenty Day Remote Service for Alcatel-Lucent Network solutions. Twenty (20) days remote to be used within a twelve (12) month period.

Proactive Engineering Resource Twenty Day Service for Alcatel-Lucent Network solutions. Twenty (20) days onsite to be used within a twelve (12) month period.

LAN Integration Service - This service provides on-site Alcatel-Lucent Enterprise Professional Services for the integration of Alcatel-Lucent Enterprise switches into an existing or new Local Area Network (LAN). This service may include, but is not limited to, configuration of Alcatel-Lucent Enterprise switches and the integration of those switches into the LAN. Network design and installation of inter/intra-closet cabling is excluded from this service. Travel and expenses are included.

Network Technical Account Manager- This service provides a Technical point of contact for Customer & Partner including full resources and project management. It includes Solution roll-up control. Please contact Alcatel-Lucent Enterprise Professional Services for a quote at professional.services@al-enterprise.com.

Staging and Configuration Service This service provides staging and/or configuration of Alcatel-Lucent solutions at an Alcatel-Lucent acceptance testing facility or customer location. Travel and expenses are included with this service.

Resident Professional Services Engineer Service - Data. This service provides one (1) year of a full-time Alcatel Professional Services Engineer on-site at a customer location to perform activities related to Alcatel data products. Lead time to begin this services is ninety (90) days from the date of purchase. The purchase of this service must be approved by the Director of Professional Services.

Project Management Service. This service provides Alcatel-Lucent Professional Services project management for network-related projects. The Alcatel-Lucent Professional Services Project Manager role encompasses technical and/or logistical aspects of a project and serves as central point of contact between the customer and Alcatel-Lucent during the project. Travel and expenses are included.

Customized Training Service. This service provides on-site Alcatel-Lucent Professional Services customized training on Alcatel-Lucent products and general technology topics. This service includes hands-on instruction and is only applicable when reque

Network Design Service. This service provides on-site and off-site Alcatel-Lucent Professional Services network design and assessment. This service includes review of customer requirements and creation of network diagrams and design documentation. Travel and expenses are included with this service.

Network Management Customization Service. This service provides installation and configuration of a network management system. The service includes, but is not limited to, configuration of manageability parameters of Alcatel-Lucent hardware platforms, configuration of NMS to report customer-defined events, and configuration of NMS to manage Alcatel-Lucent hardware platforms. Travel and expenses are included.

Wireless LAN Prediction Service. This service provides a wireless data LAN site prediction. Software utilized with this service creates a map(s) containing wireless access point locations and wireless radiation patterns. Up to and including 50,000 square feet / 15,250 square meters of space may be processed as a single instance of this service. AutoCAD (.dwg file format) drawings of locations that require this service must be provided by the customer. Travel is not authorized for this service.

Wireless LAN Site Survey Service. This service provides on-site Alcatel-Lucent Professional Services to perform a wireless data LAN site survey. Up to 50,000 square feet / 5,000 square meters of space in up to two building or locations at the same campus location may be surveyed per business day. Travel and expenses are included.

Wireless LAN Integration Service. This service provides on-site Alcatel-Lucent Professional Services for the integration of a wireless LAN to a wired LAN infrastructure. This service may include, but is not limited to, configuration of a wireless appliance, the integration of the wireless LAN into LDAP or Radius authentication schemes. Installation of wireless access points or installation of cable is NOT included with this service. Travel and expenses are included.

Remote Professional Services for Network Products. Please contact Alcatel-Lucent Enterprise Professional Services for a quote at professional.services@al-enterprise.com

Network Consulting Services - This service provides consultation from an Alcatel-Lucent Enterprise Professional Services expert to assist in defining a high-level solution for the data network to meet customers needs using the state-of-the-art technologies resulting in network effectiveness and business value. Please contact Alcatel-Lucent Enterprise Professional Services for a quote at professional.services@al-enterprise.com.

Network Configuration Audit Services - This service includes a etwork design and configuration review and identification of key areas that need updating to ensure a successful migration to an Alcatel-Lucent Enterprise Application Fluent network. An Alcatel-Lucent Enterprise Professional Services expert will provide recommendations for optimum settings. Please contact Alcatel-Lucent Enterprise Professional Services for a quote at professional.services@al-enterprise.com.

Low level design Campus LAN - This service is intended to provide an added step to the Network Consulting Service. An Alcatel-Lucent Enterprise Professional Services expert will provide a detailed design plan for the LAN devices in the network to achieve the high-level solution design. Please contact Alcatel-Lucent Enterprise Professional Services for a quote at professional.services@al-enterprise.com.

Low level design Campus Wireless - This service is intended to provide an added step to the Network Consulting Service. An Alcatel-Lucent Enterprise Professional Services expert will provide a detailed design plan for the WLAN devices in the network to achieve the high-level solution design. Please contact Alcatel-Lucent Enterprise Professional Services for a quote at professional.services@al-enterprise.com.

Low level design Data center Fabric- This service is intended to provide an added step to the Network Consulting Service. An Alcatel-Lucent Enterprise Professional Services expert will provide a detailed design plan for the DC Fabric in the network to achieve the high-level solution design. Please contact Alcatel-Lucent Enterprise Professional Services for a quote at professional.services@al-enterprise.com.

Low level design DC interconnect - This service is intended to provide an added step to the Network Consulting Service. An Alcatel-Lucent Enterprise Professional Services expert will provide a detailed design plan for the DC interconnect components in the network to achieve the high-level solution design. Please contact Alcatel-Lucent Enterprise Professional Services for a quote at professional.services@al-enterprise.com.

Network implementation planning - This service provides an Alcatel-Lucent Enterprise Professional Services expert to help design a plan to implement a network design or network change, such as deployment plan, migration plan, and implementation. Please contact Alcatel-Lucent Enterprise Professional Services for a quote at professional.services@al-enterprise.com.

Low-level design review and validation- This service includes an Alcatel-Lucent Enterprise Professional Services expert validating and confirming the network design in a lab environment before the design is implemented in a production network. It might include high skilled coaching on the solution. Please contact Alcatel-Lucent Enterprise Professional Services for a quote at professional.services@alcatel-lucent.com.

Network deployment assistance services - This service includes the installation and implementation of network devices. A thorough post-implementation validation is also performed, helping to seamlessly transition network management to the IT staff. Not included: Physical installation (including mounting equipment, installing physical connections) Please contact Alcatel-Lucent Enterprise Professional Services for a quote at professional.services@al-enterprise.com.

Health Check LAN - This service includes the identification of potential problem areas in the networks through an Alcatel-Lucent Enterprise Professional Services expert performing capacity and performance tests to evaluate the health of the LAN infrastructure. Upon completion, a detailed report presents the results,recommendations, and next steps. Please contact Alcatel-Lucent Enterprise Professional Services for a quote at professional.services@al-enterprise.com.

Health Check WLAN - This service includes the identification of potential problem areas in the networks through an Alcatel-Lucent Enterprise Professional Services expert performing capacity and performance tests to evaluate the health of the WLAN infrastructure. Upon completion, a detailed report presents the results,recommendations, and next steps. Please contact Alcatel-Lucent Enterprise Professional Services for a quote at professional.services@alcatel-lucent.com.

Optimized Upgrade LAN/WLAN - This service includes a Controlled assets upgrade process via an inventory of hardware and software of network modules including Patch management. Please contact Alcatel-Lucent Enterprise Professional Services for a quote at professional.services@al-enterprise.com.

Network Technical Account Manager- This service provides a Technical point of contact for Customer & Partner including full resources and project management. It includes Solution roll-up control. Please contact Alcatel-Lucent Enterprise Professional Services for a quote at professional.services@al-enterprise.com.

LAN Integration Service - This service provides on-site Alcatel-Lucent Enterprise Professional Services for the integration of Alcatel-Lucent Enterprise switches into an existing or new Local Area Network (LAN). This service may include, but is not limited to, configuration of Alcatel-Lucent Enterprise switches and the integration of those switches into the LAN. Network design and installation of inter/intra-closet cabling is excluded from this service. Travel and expenses are included.